Terms of service

TERMS AND CONDITIONS OF PURCHASE

1. INTRODUCTION

LAH

This document (together with the documents referred to in it) sets out the conditions governing the use of this Website (www.lahstore.com) and the purchase of products on it (hereinafter referred to as "Terms and Conditions").

We recommend that you carefully read the Terms and Conditions, our Cookie Policy and our Privacy Policy (hereinafter together referred to as "Data Protection Policies") before using this Website. By using this Website or placing an order on this Website, you consent to the provisions of these Terms & Conditions and our Data Protection Policy and you should not use this Website if you do not accept the Terms & Conditions and the Data Protection Policy in their entirety.

These Terms and Conditions may change. You are responsible for reading these Terms and Conditions from time to time, as the Terms and Conditions in force at the time of entering into the Agreement (as defined below) or at the time of using this Web Site are those that will always apply.

The User may contact us through the contact form to clarify any doubts about the Conditions or the Data Protection Policy.

The Agreement may be entered into at your choice in any of the languages in which the Terms and Conditions are available on this Website.

2. COMPANY INFORMATION

This Web Site is executed under the Acqua Fox - Innovation & Engineering Solutions, Lda., society by quotas, with headquarters in Rua Padre Firmino, 987, 4800-115 Guimarães, Portugal, registered in the Conservatory of the Commercial Register of Guimarães, under the number 519 961 240 which is also the identification number of the collective person, with the social capital of 5.000,00 (five thousand euros).

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data provided by the User will be handled in accordance with the Data Protection Policies. By using this Website, the User accepts the processing of said information and data, confirming that the information and data provided are true and accurate.

The data collected in the LAH Online Store is intended for the processing of orders and communication with Customers, information requests, statistical analysis, as well as its use for direct marketing purposes.


The client authorizes LAH to send information about products and services that
be of interest to you using your personal data for direct marketing purposes through any communication
through any communication channel, in particular by using email, SMS, MMS or other forms of automatic call.

LAH guarantees the confidentiality of all data provided by its clients.
All clients have the right to access, rectify, cancel and oppose their data. If, at any time, you wish to be removed from the LAH database, you may exercise this right by emailing info@lahstore.com.

4. USE OF OUR WEBSITE

By using this website and placing orders through it, the User undertakes to:

1. Use this website only for legally valid queries and orders.
2. Not to place any false or fraudulent orders. If we can reasonably consider that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities.
3. Provide us with your email address, postal address and/or other contact details truthfully and accurately. You agree to use this information to contact you if necessary (see our Privacy Policy).

You will not be able to place your order if you do not provide all the required information.

By placing an order on this Website, the User declares to be over 18 years of age and legally entitled to enter into contracts.

5. AVAILABILITY OF SERVICES

The items available on this Website are available for delivery in Portugal, Spain, France, Italy, Denmark, Sweden, Finland, Norway and Iceland.

If you wish you can order items from another country, through this website, but the items ordered can only be delivered to the countries identified above.

6. CONCLUSION OF THE CONTRACT

The information contained in these Terms and Conditions and the data contained in this Web Site do not constitute an offer for sale, but rather an invitation to contract. No contract will exist between you and us for any product until your order has been expressly accepted by us. If your offer is not accepted and the corresponding amount for the product has already been debited from your account, this amount will be refunded in full.

To place an order, you should follow the online purchasing procedure. You will then receive an email with an order confirmation (the "Order Confirmation"). This does not mean that your order has been accepted as it is an offer that you are making to us to purchase one or more products. You will be informed by an email confirmation that your order has been dispatched (the "Order Confirmation"). An electronic ticket detailing your order should be attached to the Shipment Confirmation (the "E-ticket").

7. AVAILABILITY OF PRODUCTS

All orders for Products are subject to their availability. In the event of product supply difficulties or when a product is out of stock, We will inform You immediately of the unavailability and We reserve the right to provide You with information about substitute products of equal or better quality which You can order. If You choose not to order replacements we will refund any amount You have paid in relation to the missing products within 30 days.

8. DELIVERY

Notwithstanding what is stated in clause 7 above in relation to product availability, and save in the case of extraordinary circumstances, we will endeavour to dispatch your order for the product(s) referred to in each Order Confirmation before the date indicated in the relevant Order Confirmation or, where no delivery date is specified, within the estimated time indicated when you select the method of delivery and in any event not later than 30 days from the date of the Order Confirmation.

Notwithstanding the above, delays may occur for reasons such as product customization, unforeseen circumstances or the delivery area.

If we are unable to meet the delivery date for reasons not arising from our responsibility the User will be informed of this situation, and will have the option to proceed with the purchase, set a new delivery date or cancel the order, with full refund of the amount paid, without prejudice to all other rights to which it is entitled under applicable law. We do not make home deliveries on Saturdays or Sundays.
For the purpose of these Terms and Conditions, "delivery" shall be deemed to have occurred or the order has been "delivered" at the moment the User or any third party designated by them takes physical possession of the products, which shall be evidenced by the signing of the order receipt record at the agreed delivery address.
The value of the postage is calculated according to the weight of the products, destination and the total value of the order. This value is indicated in the shopping cart before the final validation of the order.

9. IMPOSSIBILITY OF DELIVERY

If it is not possible to deliver your order to you, we will leave a note explaining where your order is and how to request a new delivery. If You are unable to be at the delivery location at the agreed time, please contact us to arrange delivery on another day.

Please note that if the product is not delivered within the agreed time, you may be charged for the cost of storing the products and for attempted redelivery.

10. PASSING OF RISK AND OWNERSHIP OF THE PRODUCTS

The risk of the product will be the responsibility of the User from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in respect of the products, including delivery charges, on or after delivery (as defined in clause 9 above).

11. PRICE AND PAYMENT

The price of the products will be the one stipulated on our Website, except in case of evident error. Although we try to ensure that the prices indicated on our Website are correct, errors may occur. If we detect an error in the price of any of the products you have ordered, You will be informed of the error as soon as possible and You will have the option to confirm Your order at the correct price or cancel it. If We are unable to contact You, We will treat your order as cancelled and will refund in full all amounts paid by You.

We are not obliged to supply any product at the lower incorrect price (even if the Delivery Confirmation has already been sent to You) if the error in the price is obvious and unambiguous, and could have been recognised by You as being an incorrect price.

The prices on the Web Page include VAT, but exclude delivery charges, which are added to the total price as indicated in our Buying Guide.

Prices may be changed at any time. However, as stated above, changes will not affect orders for which an Order Confirmation has been sent.

Once the User has selected all the items they wish to buy, these will be added to their shopping basket, and the next step will be to complete the order and make payment. To do this the User must follow the steps of the purchasing process, filling out or verifying the information requested in each step.

During the buying process, and before payment, the User can modify the order
order data. Simultaneously, in the case of a registered User, a record of all orders placed will be available in the "Account" area.
As a payment method, the User can use Visa and Mastercard, Maestro as well as Amex. You can also pay via Paypal, Apple Pay or Google Play. In addition, you can pay for your purchase using the ATM reference provided for this purpose.

The User's credit card data will be encrypted to minimize the risk of unauthorized access. Upon receipt of your order, we will pre-authorize your card to ensure that it has sufficient funds to complete the transaction. The debit will be made from your card when the order leaves the warehouse.

By clicking on "Make payment", you confirm that the credit card used is your own.

Credit cards are subject to verification and authorization by the card issuer; if the card issuer does not authorize payment, we will not be liable for any delay or failure to deliver, and will not be able to enter into any Contract with You.

12. BUYING AS A GUEST

This Website also allows you to purchase through the guest purchase feature. In this type of purchase, you will be asked only for the data you need to place your order. Once you have completed the purchasing process, you will be offered the possibility of registering as a user or continuing as a non-registered user.

13. VALUE ADDED TAX

All purchases made through this website are subject to the Portuguese Value Added Tax (VAT) rate in force.

14. EXCHANGES AND RETURNS POLICY

14.1 Contractual right to return products. We grant the User a period of 30 days from the date of confirmation of shipment of the products to proceed with their return (except those mentioned in clause 14.2 below, for which the right of exchange and return of products is excluded).

14.2 Conditions for exercising the contractual right to return the products. The User has no contractual right to exchanges and returns of the following products:
1. Customized Articles.
2. Sealed products which are not suitable for return for reasons of hygiene or health and whose packaging has been opened after delivery.

The contractual right of exchange and return of products will apply exclusively to those
products that are returned in the same condition in which they were received. No refund will be made if the product has been used beyond the mere opening of its packaging, or products are not in the same condition they were in at the time they were delivered, or when they have been damaged, so the User should take the necessary precautions while the products are in their possession. You should return the products using or including all of the original packaging, instructions and other documents that accompany the products.

You can contact us via our contact form, or return the product directly to us. You should return the item along with a printout of the e-ticket attached to the e-mail with the shipping confirmation. We recommend that you return the product as soon as possible. You will not be responsible for the cost of returning the goods if you choose our free return method.

After examination of the item you will be informed of your right to a refund of the amounts paid. Delivery costs will be refunded when the contractual right to return the goods is exercised within the contractually defined period and all products constituting the order are returned. The refund will be paid as soon as possible and in any event within 14 days of the date on which we were informed by you of your intention to cancel your order. Notwithstanding the above, we may withhold the refund until we receive the return of the goods. A refund will always be made using the same method of payment that you used to make the purchase.

You are responsible for the cost of returning the goods if you do not choose the free return method indicated by Customer Support.
For any question, you can contact us through our contact form or email info@lahstore.com.

14.3 Defective Products. In cases where you consider, at the time of delivery, that the product is not as stipulated in the Contract, the User should contact our services, within the period of two months legally established, through our contact form, indicating the details of the product and the damage suffered, or by sending an email to info@lahstore.com where we will tell you the steps to follow.

The User must return the product accompanied by a printout of the e-ticket, using the return label that comes with the order (free of charge for the customer). As legally established, instead of the cancellation of the contract (and consequent return of the good and refund), you can also choose to replace the product.

The reimbursement of the price or replacement of the product will be made as soon as possible and, in any case, within 30 days after the request of the user to restore the conformity of the good. The amounts paid for products returned due to damage or defect will be refunded in full, including the delivery costs related to the shipment of the item and the costs of returning it later. You will always be refunded using the same method of payment you used to make the purchase.

The provisions of this clause do not affect your legal rights as a consumer and user or your right to cancel the contract.

14.4 Right to return orders from countries outside Portugal, Spain, France, Italy, Denmark, Sweden, Finland, Norway and Iceland. If you have ordered items from another country via this website, clauses 14.1, 14.2, 14.3 apply with the restriction that the shipping determined by us may only be to the original delivery address.

We further inform you that we are under no circumstances obliged to pay the costs of shipping to addresses other than the original delivery address, nor the costs of return to destinations outside Portugal.

15. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trade mark and other intellectual property rights in the material or content which is provided as part of the Website are at all times ours or that of whoever has licensed it to us. You may use such material only as expressly authorized by us or the licensor. This does not prevent you from using this website to copy your order information or Contract data as necessary.

16. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

The User undertakes not to misuse this Web Site by intentionally introducing a virus, Trojan horse virus, worm virus, logic bomb or any other material that is computer or technologically harmful or damaging. You will not attempt to gain unauthorized access to this Web Site, the server on which the Web Site is hosted or any server, computer or database related to this Web Site.

You agree not to attack this Web Site via any denial-of-service attack or distributed denial-of service attack.

Failure to comply with this clause will be considered an infringement under applicable law. We will report any failure to comply with this regulation to the corresponding authorities, and we will cooperate with them to determine the identity of the attacker. Likewise, in the event of non-compliance with this clause, authorization to use this Web Site will be immediately suspended.

We shall not be held liable for any damage or injury resulting from a denial-of-service attack, virus or any other computer- or technologically harmful or damaging material that may affect the User's computer, IT equipment, data or materials as a result of using this Website or downloading content from it or from those websites to which this Website redirects.


17. LINKS FROM OUR WEB SITE

If our Site contains links to other Sites and materials of third parties, these links are provided for your information only and we have no control over the content of such Sites or materials. Consequently, we shall not accept any liability for any damages or injury resulting from their use.

18. WRITTEN COMMUNICATION

Applicable law requires that some of the information or notices that we send to you must be in writing. By using this Web Site, You agree that most of the communication we send to You will be made by electronic means. You will be contacted by email, or we will provide information by means of notices placed on this Web Page. For contractual purposes, You agree to use this means of electronic communication and You accept that all contracts, notices, information and other communication sent electronically comply with the legal requirements that they be in writing. This condition will not affect the User's rights recognized by law.

19. NOTIFICATIONS

Customer notifications shall preferably be sent via our contact form. LAH may send the User notifications by email or to the postal address that was indicated to us when placing the order.

Notifications shall be deemed to have been received and properly served once they are published on our website, 24 hours after they are sent by email, or three days after they are sent by post. As proof that the notice was sent, it will be sufficient, in the case of a letter, to show that it was correctly addressed, that the correct postage was paid and that it was duly delivered to the post office or to a letterbox, and, in the case of an email, that the notice was sent to the email address specified by the recipient.

20. TRANSFER OF RIGHTS AND OBLIGATIONS

The Agreement is binding on you, us and our respective successors, assigns and heirs.

You may not transfer, assign, charge or otherwise transfer an Agreement or any of your rights or obligations under it without our prior written consent.
Any transfer of our contractual position, rights or obligations under this Agreement shall also be subject to your prior consent. For the avoidance of doubt, any such transfers, assignments, assignments, charges or other transfers shall not affect the rights that, under applicable law, you have as a consumer recognized by law nor cancel, reduce or limit in any way the express and implied warranties that we may have given you.

21. FORCE MAJEURE

We shall not be liable for any failure to perform, or delay in performing, any of our obligations under a Contract when caused by force majeure ("Force Majeure").

Force Majeure shall include any act, event, failure to perform, omission or accident beyond our control, including but not limited to the following:

1. General strike, or other forms of protest significantly affecting the country.
2. Public disturbances, riots, invasions, terrorist attack or threat, war (declared or undeclared) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other type of natural disaster.
4. Inability to use trains, ships, aircraft, motor transport or any other means of transportation, public or private.
5. Inability to use public or private telenotification systems.

Our obligations under the Contracts shall be deemed to be suspended for so long as the Force Majeure situation remains in effect, and an extension of the period for performance of these obligations shall be granted for a period of time equal to the duration of the Force Majeure situation. We will use all possible means to put an end to the Force Majeure situation or to find a solution that allows us to fulfill our obligations under the Contract, despite the Force Majeure situation.

22. WAIVER

Failure on our part to require strict performance by you of any of your obligations under a Contract or these Terms and Conditions or failure on our part to exercise any rights or actions that are due under such Contract or Terms and Conditions shall not amount to a waiver or any limitation on those rights or actions, nor shall it relieve you from performing your obligations.

No waiver by us of a particular right or action shall imply a waiver of our rights or actions under the Agreement or the Terms and Conditions.

No waiver by us of any of these Terms and Conditions or of any rights or actions under the Agreement shall be effective unless it is expressly stated to be a waiver, formalized and communicated to you in writing.

23. PARTIAL REVOCATION

If any of these Terms and Conditions or provisions of a Contract are declared null and void by a firm resolution of the competent authority, the remaining terms and conditions shall remain in force unaffected by the declaration of nullity in question.

24. SINGLE AGREEMENT

These Terms and Conditions, and any document relating to them, constitute the sole agreement between you and us about the subject matter hereof and supersede any prior covenant, agreement or promise made between you and us, whether oral or in writing. We and you acknowledge that we agree to enter into the Contract without reliance on any representation or promise made by the other party or which may have been inferred from any statement or document in negotiations entered into by both parties prior to the Contract in question, except as expressly stated in these Terms and Conditions.

Neither party will act in respect of any misrepresentation made by the other party either orally or in writing prior to the date of the Contract (unless the misrepresentation in question was made fraudulently) and the only action which may be taken by the other party will be for breach of contract in accordance with the provisions contained in these Terms and Conditions.

25. RIGHT TO UNILATERALLY MODIFY THE CONDITIONS

We reserve the right to revise and modify these Terms and Conditions at any time.

You are subject to the policies and Terms and Conditions in effect at the time you use this Web Site or place your order, except where it is required by law to make retroactive changes to the policies, Terms or Privacy Statement in question, in which case any possible changes will also affect orders you have previously placed.

26. APPLICABLE LAW AND JURISDICTION

Your use of our Site and your purchase agreements made through the Site are governed by Portuguese law. This provision does not affect the other rights recognized to the consumer by the legislation in force.

27. COMMENTS AND SUGGESTIONS

Your comments and suggestions are always welcome. Send us your comments and suggestions through our contact form.
28. ALTERNATIVE DISPUTE RESOLUTION

If, as a consumer, you consider that your Rights have been violated, you may send your complaint to the email address info@lahstore.com, in order to resort to an out-of-court resolution.

In this regard, if the transaction between you and us has been concluded through our website, we inform you - in accordance with EU Regulation 1/4 524/2013 - that you have the option to try to settle any dispute out of court by accessing the electronic platform for online dispute resolution at the email address http://ec.europa.eu/consumers/odr/.