Refund policy
EXCHANGES AND RETURNS POLICY
Contractual right to return products. We grant the User a period of 30 days from the date of confirmation of shipment of the products to proceed with their return (except those mentioned in clause 14.2 below, for which the right of exchange and return of products is excluded).
Conditions of exercise of the contractual right to return the products. The User has no contractual right to exchanges and returns of the following products:
Customized items.
Sealed products which are not suitable for return for hygienic or health reasons and whose packaging has been opened after delivery
The contractual right of exchange and return of products shall apply exclusively to products that are returned in the same condition in which they were received. No refund will be made if the product has been used beyond the mere opening of its packaging, or products are not in the same condition they were in at the time they were delivered, or when they have been damaged, so the User should take the necessary precautions while the products are in their possession. You should return the products using or including all of the original packaging, instructions and other documents that accompany the products.
You can contact us via our contact form or return the product directly to us. You should return the item along with a printout of the e-ticket attached to the e-mail with the shipping confirmation. We recommend that you return the product as soon as possible. You will not be responsible for the cost of returning the goods if you choose our free return method.
After examination of the item you will be informed of your right to a refund of the amounts paid. Delivery costs will be refunded when the contractual right to return the goods is exercised within the contractually defined period and all products constituting the order are returned. The refund will be paid as soon as possible and in any event within 14 days of the date on which we were informed by you of your intention to cancel your order. Notwithstanding the above, we may withhold the refund until we receive the return of the goods. A refund will always be made using the same method of payment that you used to make the purchase.
You are responsible for the cost of returning the goods if you do not choose the free return method indicated by Customer Support.
For any question, you may contact us through our contact form, or email info@lahstore.com.
Defective products. In cases where you consider, at the time of delivery, that the product is not as stipulated in the Contract, the User should contact our services, within the legally established period of two months, through our contact form, indicating the details of the product and the damage suffered, or by sending an email to info@lahstore.com, where we will indicate the steps to follow.
You must return the product accompanied by a printout of the e-ticket, using the return label that comes with the order (free of charge for the customer). As legally established, instead of the cancellation of the contract (and consequent return of the good and refund), you can also choose to replace the product.
The refund of the price or replacement of the product will be made as soon as possible and, in any case, within 30 days after the request by the user to restore the conformity of the good. The amounts paid for products returned due to damage or defect will be refunded in full, including the delivery costs related to the shipment of the item and the costs of returning it later. You will always be refunded using the same method of payment you used to make the purchase.
The provisions of this clause do not affect your legal rights as a consumer and user or your right to cancel the contract.
Right to return orders from countries outside Portugal, Spain, France, Italy, Denmark, Sweden, Finland, Norway and Iceland. If you have ordered goods from another country via this website, clauses 14.1, 14.2, 14.3 apply with the restriction that the shipping determined by us may only be to the original delivery address.
We further inform you that we are under no circumstances obliged to pay shipping costs to addresses other than the original delivery address, nor return shipping costs to destinations outside Portugal.
Contractual right to return products. We grant the User a period of 30 days from the date of confirmation of shipment of the products to proceed with their return (except those mentioned in clause 14.2 below, for which the right of exchange and return of products is excluded).
Conditions of exercise of the contractual right to return the products. The User has no contractual right to exchanges and returns of the following products:
Customized items.
Sealed products which are not suitable for return for hygienic or health reasons and whose packaging has been opened after delivery
The contractual right of exchange and return of products shall apply exclusively to products that are returned in the same condition in which they were received. No refund will be made if the product has been used beyond the mere opening of its packaging, or products are not in the same condition they were in at the time they were delivered, or when they have been damaged, so the User should take the necessary precautions while the products are in their possession. You should return the products using or including all of the original packaging, instructions and other documents that accompany the products.
You can contact us via our contact form or return the product directly to us. You should return the item along with a printout of the e-ticket attached to the e-mail with the shipping confirmation. We recommend that you return the product as soon as possible. You will not be responsible for the cost of returning the goods if you choose our free return method.
After examination of the item you will be informed of your right to a refund of the amounts paid. Delivery costs will be refunded when the contractual right to return the goods is exercised within the contractually defined period and all products constituting the order are returned. The refund will be paid as soon as possible and in any event within 14 days of the date on which we were informed by you of your intention to cancel your order. Notwithstanding the above, we may withhold the refund until we receive the return of the goods. A refund will always be made using the same method of payment that you used to make the purchase.
You are responsible for the cost of returning the goods if you do not choose the free return method indicated by Customer Support.
For any question, you may contact us through our contact form, or email info@lahstore.com.
Defective products. In cases where you consider, at the time of delivery, that the product is not as stipulated in the Contract, the User should contact our services, within the legally established period of two months, through our contact form, indicating the details of the product and the damage suffered, or by sending an email to info@lahstore.com, where we will indicate the steps to follow.
You must return the product accompanied by a printout of the e-ticket, using the return label that comes with the order (free of charge for the customer). As legally established, instead of the cancellation of the contract (and consequent return of the good and refund), you can also choose to replace the product.
The refund of the price or replacement of the product will be made as soon as possible and, in any case, within 30 days after the request by the user to restore the conformity of the good. The amounts paid for products returned due to damage or defect will be refunded in full, including the delivery costs related to the shipment of the item and the costs of returning it later. You will always be refunded using the same method of payment you used to make the purchase.
The provisions of this clause do not affect your legal rights as a consumer and user or your right to cancel the contract.
Right to return orders from countries outside Portugal, Spain, France, Italy, Denmark, Sweden, Finland, Norway and Iceland. If you have ordered goods from another country via this website, clauses 14.1, 14.2, 14.3 apply with the restriction that the shipping determined by us may only be to the original delivery address.
We further inform you that we are under no circumstances obliged to pay shipping costs to addresses other than the original delivery address, nor return shipping costs to destinations outside Portugal.